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Tier-1 brand, metro Bengaluru, and a broad generalist service-delivery role increase applicant competition.
Service delivery domain expertise required, moderately transferable across industries with sector-specific nuances.
Explicit 12-year requirement and mandatory service delivery expertise enforce strict candidate filtering.
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Manage end-to-end client deal operations and delivery capabilities for a complex service offering.
Own service quality, cost management, and lead delivery teams to achieve operational excellence.
Contribute to solution development, growth initiatives, and sales efforts.
Minimum 12 years of work experience in Service Delivery.
15 years of full-time education required.
Proficiency in Service Delivery and strong leadership skills.
Position based in Bengaluru; onsite presence required.
Subject Matter Expert in Service Delivery capable of leading teams and making cross-team decisions.
Experienced in optimizing service delivery processes and managing operational performance metrics.
Capable of collaborating across multiple teams and supporting strategic business growth initiatives.