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Tier-1 brand, Bangalore metro, and mid-level (2-4 years) role increase applicant competition.
Specialized enterprise networking and Wi‑Fi expertise limits transferability across unrelated domains.
Explicit 2-4 years, degree requirement, and specific Layer2/3 and Wi‑Fi skills enforce moderate filtering.
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Design, develop, analyze, troubleshoot, and debug networking systems and software for HPE products and services.
Triage and resolve customer support escalations, meeting or exceeding expectations on response quality and timeliness.
Build and maintain Layer 2/3 network testbeds, analyze logs, reproduce customer issues, file bug tickets, and collaborate with developers to drive solutions.
Bachelor's or Master's degree in Computer Science or Computer Engineering, preferably with a focus in networking.
2-4 years of relevant work experience required.
Strong knowledge of Layer 2 and Layer 3 networking and 802.11 Wi-Fi standards.
Experience with engineering design tools, software packages for designing components and solutions, and excellent written and verbal communication skills in English and local language.
Experienced in handling complex network issues and customer escalations with ownership and accountability for resolution.
Capable of independently analyzing technical data, reproducing customer issues, and collaborating with cross-functional teams including developers.
Comfortable working in hybrid model (average 2 days/week onsite) within a structured engineering environment involving innovation and mentoring responsibilities.