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Tier-2 brand, remote option, mid-level experience requirement and metro location increase applicant competition.
Role requires deep ServiceNow CMDB/HAM/SAM expertise and CSDM knowledge, making cross-industry transferability limited.
Mandatory 5+ years, ServiceNow CSA certification, and platform-specific HAM/SAM/Discovery skills enforce strict screening.
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Design, implement, maintain, and improve ServiceNow CMDB, Hardware Asset Management (HAM), and Software Asset Management (SAM) capabilities ensuring data accuracy and operational value.
Develop and maintain integrations and automate workflows across ServiceNow and external systems to support asset lifecycle and configuration management.
Monitor and improve CMDB health metrics, support governance, data quality, compliance tracking, and collaborate cross-functionally to align with enterprise operational requirements.
5+ years hands-on experience with ServiceNow CMDB, HAM, SAM or related platform capabilities.
Must hold ServiceNow CSA certification; additional HAM, SAM, Discovery, or CMDB certifications preferred.
Knowledge of ITIL Foundation v3 or ITIL 4 certification required.
Experience with ServiceNow Discovery, Service Mapping, REST APIs, IntegrationHub, MID Servers, and Agile/SDLC delivery models.
Experienced in managing ServiceNow CMDB aligned with Common Service Data Model (CSDM) standards for service-aware enterprise data.
Strong background in asset lifecycle management and integrating ServiceNow with external systems for inventory and compliance.
Proven ability to enhance CMDB data quality and operational visibility through automation, governance, and cross-team collaboration.