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Mid-level generalist devops role, metro location and broad tech requirements increase applicant competition.
Infrastructure skills transferable across industries though enterprise storage and NOC experience favor operations-heavy backgrounds.
Explicit 3–5 years and many mandatory infrastructure technologies make filtering strict.
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Provide 24x7 operational support and technical troubleshooting for clients' IT infrastructure including servers, networking devices, and storage systems.
Handle escalations from NOC and Help Desk to resolve incidents swiftly, including performing system updates, patch management, and proactive issue identification.
Use multiple monitoring and ticketing tools (such as ServiceNow, Logic Monitor) to manage and document support activities while mentoring L1 & L2 engineers.
3 to 5 years of experience providing technical support and managing IT systems in an Advanced Operations environment.
Bachelor's degree in computer science, IT, or related field preferred.
Ability to work various specific shifts including 1st, 2nd, 3rd with weekdays and weekends availability.
Experience with ticketing and monitoring tools (ServiceNow, Logic Monitor, Tanium, NinjaOne, Auvik) and administration of enterprise storage systems (SAN, NAS).
Experienced in multi-vendor IT infrastructure including Microsoft OS, virtualization (Hyper-V, VMWare, Nutanix), network hardware (Cisco, Juniper, Fortigate), and cloud technologies.
Comfortable working in shift-based, 24x7 operational environments managing escalations and actively collaborating across teams.
Holds relevant certifications like CompTIA A+/Network+/Security+ or Microsoft Technology Associate in IT infrastructure.