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Metro location, common operations manager title, and moderate brand recognition increase applicant competition.
Microsoft BI and workflow automation skills transfer across industries, but mortgage/call-center experience increases specificity.
Mandatory Microsoft Power Platform, BI, SQL, and reporting skills create strict technical filters for shortlisting.
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Design, develop and maintain Microsoft technology-driven business solutions including PowerApps, Power Automate, SharePoint, Power BI, SQL, and SSRS to improve productivity and automate workflows.
Develop and manage interactive dashboards, reports, and data models that support operational and strategic decision-making using Power BI and SSRS.
Collaborate with cross-functional stakeholders to translate business needs into scalable technical solutions and present actionable insights to support faster, smarter business decisions.
Graduate in any discipline; relevant technical or business analytics background preferred.
Proven experience designing and developing business solutions using Microsoft technologies including PowerApps, Power Automate, Power BI, SQL, SSRS, SharePoint, VBA, and PowerPoint.
Work Experience Required: Not explicitly mentioned in the JD.
Required technical proficiency includes: Power BI (Advanced), SQL (Advanced), SSRS (Advanced), PowerPoint (Expert), PowerApps, Power Automate, SharePoint, VBA (Intermediate).
Experienced in business reporting, data analysis, automation, business intelligence, or process improvement with ability to work independently using judgment and creativity.
Strong analytical and problem-solving skills with practical experience collaborating across cross-functional teams and stakeholders.
Familiarity with call center reporting, mortgage industry operations, cloud platforms (AWS or Azure), or additional BI tools like Tableau is a plus but not mandatory.