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Metro role, mid-level generalist cloud title, and common required skills drive high competition.
Core cloud operations skills transferable, but financial-services production support experience increases domain specificity.
Explicit years plus mandatory AWS, Terraform, on-call and production support requirements create high shortlisting strictness.
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Own end-to-end triage and resolution of Tier 1/2 AWS cloud support tickets via Jira and ServiceNow, including executing and improving runbooks and supporting change windows.
Fulfill and automate account/IAM/access requests using Terraform Cloud and a private Terraform module library for AWS multi-account landing zone.
Participate as a primary on-call responder for 24x7 production cloud incidents and collaborate with cross-functional CCOE teams to escalate and resolve complex issues.
3+ years progressive technical experience in cloud infrastructure/platform/software engineering.
1+ years hands-on production AWS experience in a multi-account environment with Terraform Cloud and GitHub Actions.
Experience with production cloud support operations including ticket triage, runbook execution, account/IAM fulfillment, change management, and on-call rotations.
Bachelor's degree in Computer Science, Engineering, or related field (or equivalent work experience).
Mid-level engineer comfortable working hands-on with AWS, Terraform, incident response, and automation in a Tier 1 financial services environment.
Experienced collaborating in globally distributed teams, especially across US and India, and engaging with cross-functional cloud operations and engineering teams.
Focused on continuous learning and certification progress in AWS Developer Associate, Terraform Associate, and Kubernetes-related credentials with a bias toward shipping high-quality, code-reviewed work.