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Tier-1 brand plus mid-level generalist operations role increases applicant competition moderately.
Role requires commodity markets and trading operations experience, making cross-industry transferability low.
Explicit 2+ years requirement and mandatory commodity/trading exposure raise candidate screening rigor.
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Support trading and operational activities on the ICE Endex Spot platform for European physical gas markets.
Ensure adherence to nomination timelines to align pipeline flow with demand via transmission system operators.
Handle front-line customer support including trade dispute resolutions and monitoring system health, escalating issues as needed.
Bachelor's Degree.
Minimum 2 years work experience in a customer service/support role.
Exposure to commodity markets or financial trading environment mandatory; futures markets exposure is a plus.
Ability to work varying shifts including weekends.
Experience in fast-paced trading or brokerage support environments with customer service focus.
Capable of managing multiple tasks under pressure with strong attention to detail.
Comfortable working collaboratively in a team and handling operational reporting and procedural documentation.