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Tier-1 brand, metro location, and mid-level experience increase applicant competition despite specialized HR-systems skills.
Workday and Kronos expertise transfers across industries but requires HR domain knowledge, so moderate sensitivity.
Explicit multi-year requirements plus mandatory Workday/Kronos/ServiceNow experience create strict screening filters.
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Resolve complex HR system requests and escalations across Workday, Kronos/UKG, ensuring timely, accurate, and compliant processing according to SLAs.
Support full associate lifecycle HR transactions including onboarding, job changes, promotions, and terminations through multiple HR systems.
Perform regular HR data audits and manage daily workload via ticketing systems like ServiceNow to maintain data integrity and compliance.
Bachelor’s Degree in Human Resources, Information Systems, Business Administration, or related field.
Minimum 4 years of experience managing and improving HR transactional processes throughout the employee lifecycle.
At least 3 years of hands-on experience supporting HR systems such as Workday, Kronos, or equivalent.
Must work night shift aligned with US EST hours (5:30 PM to 2:30 AM Bengaluru time).
Experienced in handling complex HR system escalations with strong compliance and SLA adherence.
Proficient in using HR ticketing systems (e.g., ServiceNow) and capable of prioritizing and resolving multiple cases efficiently.
Strong audit and data integrity focus within HR systems and ability to collaborate across HR, IT, and business stakeholders.