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Tier-1 brand, common HR role, metro location, and broad requirements increase competition.
Core HR operations skills are transferable, but large multi-lingual corporate HR experience raises domain specificity.
Explicit 8–12 years, people-management, SLA and HR systems mandate increase shortlisting strictness.
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Manage and develop HR Operations advisors to deliver compliant, customer-focused HR services for designated countries.
Drive performance and service excellence using planning, metrics, and stakeholder engagement to meet or exceed agreed SLAs.
Lead continuous improvement initiatives and collaborate with Payroll, Global Transition, and other HR teams to enhance end-to-end HR experiences and project deliveries.
8–12 years of relevant work experience in HR operations or related functions.
Previous people management experience, preferably with a large, multi-lingual team.
Exposure to HR systems such as Workday or similar technologies.
Work Experience Required: 8-12 years
Experienced in managing diverse teams with a strong focus on compliance, customer service, and performance metrics.
Skilled in stakeholder influence and credibility building at multiple organizational levels.
Proven record in driving continuous improvement and integrating technology, including AI tools, to optimize HR operations.