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Mid-level marketplace ops in Mumbai, generalist skills and 4–5 year range attracts many applicants.
Skills transfer across ecommerce and retail but less so to non-commerce industries.
Explicit 4–5 year requirement and platform experience preference creates moderate resume filtering.
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Manage end-to-end marketplace operations for US-based ecommerce business including customer support, vendor coordination, order management, returns, and operational reporting.
Ensure high service quality and operational accuracy by resolving customer issues, coordinating with vendors, tracking orders, and managing chargebacks.
Prepare and maintain daily to monthly operational reports and dashboards, and support process improvements including automation initiatives.
4–5 years of experience in Ecommerce Operations, Marketplace Operations, Customer Support, Vendor Management, or Order Management.
Experience with US-based ecommerce operations preferred but not mandatory.
Familiarity with ecommerce platforms such as Amazon, Walmart Marketplace, Shopify, Wayfair, or Zulily is an advantage.
Shift: Night shift as mentioned; Location: Mulund, Mumbai, Maharashtra.
Experienced in managing complex, multi-channel ecommerce marketplace operations with US focus.
Strong coordination skills to handle vendor relationships, customer issues, chargebacks, and logistics partners efficiently.
Ability to handle operational reporting and support AI-driven process automation and improvements.