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Mid-level generalist CSM in Bangalore with broad SaaS skillset and pooled-model attracts high competition.
Prefers SaaS customer success experience, so skills transfer moderately across B2B tech but less to non-SaaS sectors.
Explicit 3–5 years CSM/SaaS requirement; tool familiarity preferred but not mandatory.
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Manage a pooled segment of customers to drive adoption, value realization, and consistent success experience via scalable digital engagement programs (webinars, campaigns, digital communications).
Monitor customer health and usage data to identify needs for proactive outreach and provide guidance throughout the customer lifecycle.
Collaborate with internal teams and Customer Success Operations to improve processes, automate engagement, and advocate customer feedback for continuous improvement.
3-5 years experience in Customer Success, Customer Support, Account Management, or related customer-facing roles, preferably in SaaS or subscription-based businesses.
Experience managing multiple customers simultaneously and using customer data/health signals to prioritize outreach.
Strong written and verbal communication skills with ability to engage customers via digital channels (email, webinars, virtual meetings).
Willingness to support customers across North American and European time zones.
Experienced in Digital or Tech Touch Customer Success with capability to manage high volume customer interactions via scalable programs.
Comfortable working in a metrics-driven, process-oriented environment with familiarity or willingness to work with Customer Success platforms (e.g., Gainsight, Totango) and tools like Salesforce.
Demonstrates a strong customer advocacy focus, able to bridge customer needs with internal teams to enhance customer experience and operational efficiency.