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Remote-hybrid, generic 'Software Engineer' title, and metro UK-shift increase applicant density despite Twilio niche.
Role requires niche Twilio Flex and contact-center telephony skills, limiting cross-industry transferability.
Explicit minimum experience and deep Twilio/Flex expertise make shortlisting moderately strict.
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Build, test, and deploy new multi-channel communication flows and custom Twilio Flex UI plugins for enterprise brand partners.
Diagnose and resolve complex Twilio-related issues such as dropped calls, API timeouts, and UI glitches using deep technical tools and logs.
Manage contact center environment including voice, email, webchat, routing tools, and safe code deployment processes like versioning and CI/CD pipelines.
Minimum 2 years professional engineering experience working with REST APIs, event-driven architectures, and frontend frameworks focused on contact center or communications platforms like Twilio Flex.
Strong proficiency with Twilio Enterprise Suite components (Flex, TaskRouter, Studio, Flex Insights, Twilio CLI, Flex Plugin CLI, Twilio Functions).
Proficient in JavaScript, React, Redux; telephony/network debugging including WebRTC; API client tooling and observability platforms like AWS CloudWatch.
Work Experience Required: Minimum 2 years; Notice period: Not explicitly mentioned in the JD.
Experienced engineer skilled at troubleshooting complex, undocumented technical problems and transforming ambiguous bugs into clear solutions.
Effective technical communicator able to bridge gap between non-technical contact center agents and vendor engineers to translate operational issues into actionable development tasks.
Detail-oriented systems thinker who prioritizes safe, thoroughly tested code deployment to avoid disrupting live agent operations.