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Generalist project manager role, metro Bangalore location, and broad skillset drive high candidate competition.
Strong ITIL and support operations focus makes industry fit moderately sensitive.
Explicit 8+ years and required ITSM/project delivery experience imply medium shortlisting strictness.
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Lead end-to-end project delivery and ensure projects meet scope, timelines, budget, and quality targets.
Manage IT service/support operations including incident, problem, change management adhering to ITIL standards and SLAs.
Oversee resource demand forecasting, capacity planning, staffing coordination, and maintain collaboration with recruitment for staffing needs.
Bachelor's degree in Computer Science, IT, Business Administration, or related field.
8+ years of experience in Project Management, Service Delivery, or IT Operations with proven experience in both project delivery and support/service management.
Strong knowledge of ITIL framework and operational support models.
Work Experience Required: 8+ years
Experienced in managing large-scale projects using Agile and Waterfall methodologies within IT and service management contexts.
Demonstrated ability to balance multiple operational responsibilities including project delivery, service management, and resource planning.
Skilled in stakeholder management, cross-functional collaboration, and operational reporting aligned to business goals.