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Generalist Data Analyst title, mid-level experience, metro location increases applicant competition.
Core analytics skills are transferable, but BPO/call-centre domain preference moderately raises fit sensitivity.
Explicit 3–5 years requirement plus mandatory Power BI, SQL and R/Python increases screening rigor.
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Deliver performance analytics and quality assurance insights to improve call centre operations and customer outcomes for Australian clients.
Develop and maintain Power BI dashboards and reporting frameworks for call centre performance visibility.
Conduct root-cause analysis and data storytelling to translate complex data into clear narratives for client decision-making.
3–5 years of experience in data analyst or analytics roles, preferably in BPO, call centre, or customer experience environments.
Proficiency in Power BI and SQL; strong skills in R (preferred) or Python for data analysis.
Graduate degree required.
Location: Thane, India (on-site).
Experienced in call centre analytics, quality assurance frameworks, and operational performance reporting.
Skilled in descriptive and diagnostic analytics with the ability to perform root-cause analysis and data storytelling for non-technical stakeholders.
Collaborative team player comfortable working with data science teams and client-facing consultants in a client service environment.