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Known SaaS employer, metro location, niche Salesforce and AI-integration skills create moderate competition.
Requires platform-specific CRM/CX and integration expertise, limiting easy cross-industry transferability.
Explicit 7+ years requirement plus mandatory Salesforce/CX, APIs and Python increases filter strictness.
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Configure, administer, and enhance enterprise CX applications like Salesforce, Freshdesk, ChurnZero, and others.
Serve as technical escalation for complex application, integration, and AI-assisted solution issues.
Design, build, and maintain integrations and automations using REST APIs, scripting (Python preferred), low-code/no-code tools, and generative AI to improve business processes and scalability.
7+ years of experience administering and enhancing enterprise business applications.
Techno-functional expertise with Salesforce and CX platforms such as Freshdesk or Zendesk.
Experience with REST APIs, integrations, and scripting (Python preferred).
Bachelor's degree in Computer Science, Information Systems, or a related discipline.
Comfortable working at the intersection of business and technology, translating stakeholder needs into scalable technical solutions.
Experienced in leveraging generative AI tools (Claude, ChatGPT, Microsoft Copilot, Gemini) for automation, workflow optimization, and solution development.
Experienced in leading cross-functional initiatives in Agile environments with a focus on enterprise CX and AI-enabled business process improvements.