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Tier-1 employer, mid-level role, and Mumbai metro increase applicant competition significantly.
Security operations skills are transferable across industries but need domain-specific tooling and process knowledge.
Requires hands-on managed-security experience, SLA and ticketing tool knowledge, making shortlisting moderately strict.
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Monitor, investigate, and resolve technical incidents and problems in clients' security infrastructure to ensure operational continuity.
Manage client tickets with technical expertise, meeting agreed SLAs and performing operational tasks including incident logging and escalation.
Collaborate with automation teams to optimize and automate routine tasks, contribute to trend analysis and assist in change management processes.
Experience with managed security services and security infrastructure support.
Working knowledge of ticketing tools, preferably ServiceNow.
Bachelor's degree or equivalent qualification in IT/Computing, or relevant work experience.
Workplace type: On-site. Work Experience Required: Not explicitly mentioned in the JD.
Experienced in handling client requests in operational security support roles, able to meet SLA requirements.
Strong analytical skills with capability to identify trends, audit processes, and suggest automation improvements.
Effective communicator comfortable working across cultures and in client-facing, escalation-support contexts.