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Common L&D title, mid-level experience requirement, metro location, and known hospitality brand drive high competition.
Core L&D skills transferable, but hospitality brand and guest-service experience increase specificity.
Mandatory 3+ years managerial experience and required training certification increase screening strictness.
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Develop and implement talent development and training strategies aligned with hotel business objectives to improve service experience metrics such as NPS, QPR, and Employee Engagement Scores.
Collaborate with hotel departments and Heads of Departments to deliver brand service training, induction programs, and ongoing learning interventions based on guest feedback and performance appraisals.
Ensure compliance training completion, monitor training effectiveness, and maintain tracking systems to sustain high standards of hospitality and guest satisfaction.
Minimum 3 years of progressive managerial experience in operations or related functional area.
Bachelor's degree preferred; certificate in related field required.
Experience in conducting learning and development activities and managing brand standards.
Work Experience Required: Minimum 3 years managerial level experience.
Experienced in partnering with operational teams to translate business objectives into effective learning strategies and measurable performance improvements.
Skilled in conducting behavioral, management, and soft skills training tailored to hospitality context and guest service standards.
Strong collaborator able to work with multiple stakeholders to drive employee engagement and uphold brand hospitality culture.