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Metro mid-level marketplace operations role with broad skills and popular title leads to high competition.
Core operations skills transferable, but marketplace platform and vendor management needs raise domain specificity to medium.
Explicit 6–10 years, mandatory ecommerce operations and team-handling requirements create high shortlisting strictness.
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Manage end-to-end marketplace operations for US-based ecommerce business across customer support, vendor management, and order fulfillment.
Lead team operations including mentoring Operations Executives and Team Leaders, ensuring SLA adherence and high customer satisfaction.
Drive process improvements, SOP development, and implement automation and AI initiatives while collaborating with international clients and stakeholders.
6 to 10 years experience in Ecommerce Operations, Marketplace Operations, Customer Support, Vendor Management, or Business Operations.
Minimum 2 to 3 years team handling experience.
Experience with ecommerce platforms such as Shopify, Amazon, Walmart Marketplace, Wayfair, or Zulily preferred.
Not explicitly mentioned: Notice period requirement.
Experienced operations leader with strong people management and stakeholder communication skills in ecommerce or marketplace environments.
Comfortable working with international clients and cross-functional teams in a Global Capability Center setting.
Data-driven with strong analytical skills and hands-on experience in process improvement, automation, and use of ecommerce tools like Shopify and CRM/ticketing systems.