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Medium — senior program manager at a known services firm with metro location and broad skill requirements.
Medium — program management skills transfer, but BPO/BPM and insurance domain preferences increase specificity.
High — explicit 8+ years requirement plus mandatory BPO/BPM transition experience and governance expertise.
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Lead and manage end-to-end transition projects to ensure smooth migration of processes and operations.
Develop and execute transition plans, governance frameworks, and reporting dashboards aligned with client objectives.
Coordinate cross-functional teams, manage risks, track project milestones, and drive continuous improvement across transitions.
8+ years of experience in Transition, Program Management, or Business Process Transformation, preferably in BPO/BPM environment.
Proven skills in stakeholder management, risk management, governance, and change management.
Proficiency in transition methodologies, tools, and dashboards for project tracking.
Graduate or Postgraduate degree (preferred), certifications like PMP, PRINCE2, Agile, or Scrum preferred but not explicitly mandatory.
Experienced in managing complex, multiple transition projects simultaneously in fast-paced environments.
Skilled at cross-team coordination including clients, operations, technology, quality, and leadership stakeholders.
Familiar with Life Insurance or Financial Services domains and data visualization tools like Power BI or Tableau is advantageous but not mandatory.