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Strong Tier-1 brand, metro location, and generalist analyst PMO role make candidate competition high.
ITSM, PMO, and analytics skills transfer across industries but favor IT/BPO contexts.
Explicit 2-3 year requirement plus ITSM and PMO skills create moderate shortlisting filters.
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Drive initiatives within the Delivery Center of Excellence to optimize IT service delivery and project execution.
Implement and optimize ITSM processes ensuring adherence to SLAs and client service quality.
Provide PMO support including project tracking, milestone coordination, risk identification, and governance oversight, and develop executive-level communications.
2 to 3 years of professional experience in client IT Services.
Demonstrated understanding of ITSM methodologies (Incident, Problem, Change Management).
Strong data collection, analysis, and Microsoft Office (especially PowerPoint) skills.
Work Experience Required: 2 to 3 years in relevant client IT services.
Experienced in operational IT service management within client-facing environments.
Adept at transforming complex operational data into actionable insights and executive communications.
Capable of coordinating cross-functional teams and managing PMO governance activities in a delivery-focused setting.