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Known BPO brand, metro location, common generalist operations title, and unspecified mid-level experience increase competition.
High industry-specific airline revenue accounting expertise reduces transferability across industries.
Requires airline passenger revenue accounting domain expertise, Six Sigma/audit/ISO compliance, and client-facing quality ownership.
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Monitor transactional quality and drive process improvement initiatives within Passenger Revenue Accounting, Airline Process, Proration, and Interline domains.
Ensure ISO compliance and adherence to quality standards, meeting SLA metrics and managing performance reporting for all quality-related metrics including accuracy and customer complaints.
Lead Six Sigma quality deployment, conduct audits and calibration exercises, resolve customer complaints, and represent quality aspects in client/internal meetings.
Graduate degree required.
Work Experience Required: Not explicitly mentioned in the JD.
Experience or knowledge in transactional quality monitoring and process improvement, preferably in Passenger Revenue Accounting or related airline processes.
Not explicitly mentioned: Notice period or specific location requirements.
Experienced in managing and monitoring quality assurance teams within airline or transaction-heavy environments.
Familiar with Six Sigma quality methodologies and process improvement tools.
Capable of leading quality reporting, SLA adherence, and continuous improvement initiatives with focus on measurable outcomes.