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Tier-1 brand, metro location, mid-level generalist title, and broad skillset attract many qualified candidates.
B2B SaaS and agent-workflow specialization reduces transferability across industries.
Explicit 3–6 years, portfolio requirement, and Figma/tool proficiency enforce strict shortlisting.
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Own design tasks for Agent Workspace workflows to enhance agent efficiency in handling customer issues across channels.
Create rapid prototypes, conduct usability testing, and iterate designs based on user feedback and data.
Collaborate cross-functionally with Product Managers, Engineers, and Content Designers globally to deliver consistent, high-quality user-centered design solutions.
3-6 years of product design experience with a strong portfolio showcasing user-centered design processes and interaction design.
Proficiency in Figma, modern prototyping or AI tools, and familiarity with user testing methods.
Physical location and work base in Karnataka or Maharashtra, India, with ability to work hybrid onsite and remotely as scheduled.
Work Experience Required: 3-6 years in product design.
Experience or strong interest in enterprise B2B SaaS products, especially complex, workflow-heavy tools like customer support software or CRMs.
Ability to manage project timelines and navigate design challenges within constraints in a fast-paced environment.
Comfortable collaborating across time zones and geographies, and committed to continuous craft improvement and knowledge sharing.