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Strong employer brand and Bangalore metro presence, balanced by seniority and niche ServiceNow specialization.
Highly specialized ServiceNow platform expertise limits cross-industry transferability.
Explicit 15–16 years requirement, mandatory ServiceNow certifications and detailed technical skills.
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Define project goals and create a roadmap aligning with business objectives for ServiceNow platform adoption and enhancements.
Own the product backlog, prioritize development tasks, manage sprint planning and review, and evaluate product progress.
Provide technical leadership, mentorship, and act as a trusted advisor on all technical aspects of ServiceNow including ITSM, HRSD, Vulnerability Response, and Employee Centre modules.
15 to 16 years of total work experience.
In-depth knowledge of ServiceNow platform including ITSM modules like Change Management, Incident Management, Problem Management, and experience customizing via UI Policy, Client Scripts, Workflows, Business Rules, etc.
Proficiency in web development technologies such as JavaScript, CSS, HTML, XML, Jelly, Glide and experience integrating ServiceNow via SOAP/REST APIs.
Certifications: ServiceNow Administration and ITIL v3 Foundation mandatory.
Experienced technical consultant with deep expertise in ServiceNow implementations and strategic platform leadership.
Strong background in ITIL practices and proven ability to translate business needs into efficient ServiceNow solutions with governance over full SDLC.
Proven ability to lead and mentor development teams, deliver roadmap initiatives, and operate effectively in an Agile environment.