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Tier-1 brand and metro location raise applicant density, but specialized ServiceNow expertise limits broad competition.
ServiceNow platform expertise transfers across industries but requires enterprise IT/ITSM domain knowledge, so medium sensitivity.
Explicit 7–10 years, mandatory ServiceNow technologies, modules, integrations, and certifications create high filtering rigor.
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Lead design, development, and deployment of ServiceNow applications and integrations including HAM, SAM, EA, GRC, and AI Control Tower capabilities.
Mentor developers and define the ServiceNow development roadmap aligned with organizational goals, ensuring governance, coding standards, and security policies adherence.
Drive platform adoption, support system upgrades, and collaborate with stakeholders to enhance ServiceNow solutions and business processes.
7 to 10 years of experience in ServiceNow development and leadership roles.
Bachelor's or master's degree in IT or Computer Science.
Proven experience in HAM or SAM modules within ServiceNow.
Mandatory skills: JavaScript, Glide API, AngularJS, HTML, CSS, ServiceNow frameworks; knowledge of ITSM, ITOM, CMDB, HRSD, SecOps, CSM, and custom app development.
Experienced leader comfortable managing complex ServiceNow development and integrations, including third-party APIs and automation.
Strategic thinker who can define roadmaps and enforce governance and compliance across ServiceNow implementations.
Strong technical background with certifications like ServiceNow CSA, CAD, or CIS and exposure to CI/CD, DevOps, and Agile methodologies.