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Recognizable brand, metro location and common Salesforce admin skillset create moderate applicant competition.
Salesforce admin skills are transferable across industries, but Sales Cloud specialization increases domain bias.
Explicit two-year Salesforce Sales Cloud requirement plus ServiceNow/Jira and admin skills impose moderate filtering.
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Provide Level 1 and Level 2 support for Salesforce Sales Cloud users, resolving incidents and service requests within agreed service levels.
Configure and maintain Salesforce standard functionality including fields, layouts, validation rules, reports, dashboards, and manage user access (profiles, roles, permission sets).
Assist with troubleshooting, user training, documentation creation, data quality checks, and support minor platform enhancements and release activities.
Minimum 2 years experience supporting Salesforce Sales Cloud in support or administrator role.
Proficient with Salesforce Lightning Experience and core Salesforce objects (Accounts, Contacts, Leads, Opportunities, Activities, Campaigns).
Experience managing support tickets with tools like ServiceNow or Jira.
Work Experience Required: At least 2 years in Salesforce support/administration.
Experienced in Salesforce administration with hands-on experience in user support and issue resolution in an enterprise environment.
Comfortable working cross-functionally with CRM users, admins, developers, and business stakeholders to maintain platform reliability and user satisfaction.
Familiarity with Salesforce automation (Flow), basic integrations, release management, and testing processes indicates stronger fit.