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Mid-level, metro role at a known managed-services firm, but niche mainframe skills limit applicants.
Highly specialized mainframe and iSeries operations skills limit transferability across industries.
Explicit 4–5 years mainframe/AS400 requirement plus mandatory operational and incident-management skills.
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Lead and oversee daily operations for Mainframe and iSeries batch and console operations, including staffing and scheduling to ensure operational coverage.
Provide technical guidance and operational leadership during high-severity incidents (Sev1 and Sev2), coordinating issue resolution and leading SWAT calls.
Conduct daily operational status meetings, manage change management calls, and develop customer-specific support system management processes to ensure service quality.
4 to 5 years of experience in AS400 and Mainframe Operations.
Experience with scheduling software, reporting, and logging.
Proficient with Operating Systems (Windows or Mac).
Work Experience Required: 4 to 5 years in related Mainframe and AS400 operations.
Experienced in managing 24x7 production support environments with strong knowledge of Mainframe technologies, iSeries operations, and infrastructure support.
Proven ability to lead high-severity incident management (Sev1/Sev2) and coordinate cross-functional teams effectively.
Familiarity with ITSM/Remedy ticketing systems, SLA management, and operational governance, preferably with exposure to financial services or enterprise production environments.