Back
Senior, niche Service Cloud/Field Service requirement reduces candidate pool, while Eaton's recognizable brand moderately increases competition.
Service Cloud and Field Service skills are transferable, but manufacturing and ERP experience preference increases domain specificity.
Explicit 10-15 years requirement plus mandatory Service Cloud, Field Service, ERP and Agile experience increases shortlist strictness.
Login to See Your Match Score
Create a free account or log in to unlock your CV match score across:
Serve as primary liaison between business stakeholders and IT to recommend and implement solutions aligned with organizational goals.
Lead business analysis activities including planning, requirements elicitation, management, solution assessment, and validation for large projects, particularly in Field Service, Case Management, and Knowledge Management capabilities.
Facilitate requirements workshops, manage traceability, coordinate UAT planning and testing in alignment with agile/scrum methodology and Eaton project standards.
Bachelor’s degree from an accredited institution.
10-15 years of IT or relevant work experience; minimum 5 years in a customer-facing role.
At least 5 years experience in business analysis or related field on moderate to highly complex technology projects/programs.
Minimum 2 years experience with a Field Service application and business processes; 2 years experience with Agile methodology.
Familiarity with Salesforce (Sales Cloud, Service Cloud) is required.
Experienced in enterprise-wide process and technology transformation projects, especially involving master data management, ERP (SAP, Oracle), or Salesforce Service Cloud implementations.
Capable of independently planning and executing comprehensive business analysis tasks and project deliverables within agile/scrum environments.
Comfortable leading and influencing diverse teams and stakeholders including business analysts, architects, project managers, and technical teams in manufacturing or industrial contexts.