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Tier-1 employer and Hyderabad metro increase competition, though niche commodity operations experience narrows the applicant pool.
High because role requires commodity market and exchange operations experience, limiting cross-industry transferability.
Medium because JD requires 2+ years' experience and essential commodity/trading market exposure.
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Support trade operations and customer service on ICE Endex Spot platform for short-term European physical gas markets.
Ensure adherence to critical nomination timelines to align pipeline flows with demand and support orderly trading operations.
Monitor system health, escalate issues, produce operational reports, update procedures, and handle trade disputes with quick turnaround.
Bachelor's Degree.
2+ years work experience in customer service/support role.
Exposure to commodity markets, financial trading environment, or equity brokerage business is essential; exposure to futures markets is a plus.
Ability to work varying shifts and weekends.
Comfortable working in team environment supporting operational trading activities under pressure.
Strong analytical and problem-solving skills with attention to detail in multi-tasking contexts.
Experience engaging directly with customers and handling trade disputes efficiently.