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Strong global employer brand, metro Bangalore location, and common HR Operations role increase candidate competition.
HR operations skills are transferable but global payroll, Workday, and multi-lingual experience increase industry specificity.
Mandatory 8–12 years and proven HR operations leadership with SLA delivery make hiring filters stringent.
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Manage and lead HR Operations delivery for the designated country or countries, ensuring high team performance and service excellence.
Drive continuous improvement and service issue resolution by collaborating with customer groups and various HR teams like Payroll, GM, and Global Transition.
Champion AI adoption within HR Operations to enhance productivity and embed a culture of continuous learning and innovation.
8–12 years of relevant work experience in HR Operations or related functions.
Previous people management experience, preferably with large, multi-lingual teams.
Experience engaging and influencing diverse stakeholders and managing performance against strict SLAs.
Exposure to HR systems such as Workday or related technology is highly desirable.
Proven ability to lead and motivate large teams to deliver consistent, high-quality HR operational services.
Experienced in driving change management, continuous improvement, and stakeholder engagement at an operational level.
Strong customer service orientation with skills in process design, implementation, and anticipating customer needs.