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Senior requirement and niche GDS skills reduce applicants, but common operations title and metro market keep competition moderate.
Role requires travel-industry and multi-GDS expertise, limiting cross-industry transferability.
Explicit 8–12 years, manager-level 3–5 years, and mandatory multi-GDS/travel experience create strict filters.
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Lead end-to-end domestic and international B2B air ticketing operations ensuring operational excellence, SLA adherence, and compliance with airline policies.
Manage multiple operational teams including Team Leaders and Travel Consultants, overseeing performance, capacity planning, and people development.
Drive process improvements, handle escalations, manage stakeholder relationships and deliver operational KPIs, reporting insights to senior leadership.
8–12 years of experience in airline or travel operations with at least 3–5 years in a managerial leadership role.
Strong expertise in domestic and international air ticketing operations including fare construction, ticket exchanges, refunds, ADM management, and airline portals (Amadeus, Galileo, Sabre).
Experience managing large B2B travel operational teams and multi-GDS environments.
Bachelor's degree required; Travel, Tourism, Hospitality, or Business Management degree preferred.
Experienced leader with a proven track record managing high-volume, multi-team B2B air operations in the travel industry.
Strong analytical and reporting skills with ability to leverage business insights for operational improvements and strategic initiatives.
Skilled in cross-functional collaboration, operational governance, process transformation, and stakeholder management within airline partnerships and travel technology environments.