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Strong employer brand, generalist logistics team-leader role, and metro location increase candidate competition.
Logistics domain knowledge and supply-chain experience are important, limiting cross-industry transferability.
No explicit years or certifications, but leadership and process-ownership imply moderate selection filters.
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Lead and manage a team handling customer channel and case management, on-boarding, contract/dispute resolution, and issue escalation.
Own team deliverables, adherence to standard operating procedures, audit compliance, and customer service performance within a logistics/customer experience function.
Drive process improvements, implement policies, and align team goals with organizational objectives to enhance customer satisfaction and service excellence.
Work Experience Required: Not explicitly mentioned in the JD
Experience in leading teams with full people management responsibilities including hiring, coaching, performance management, and succession planning.
Familiarity with customer service operations, issue resolution, escalation handling, and contract/dispute management.
Not explicitly mentioned: educational qualifications, specific industry experience, or notice period requirements.
Experienced leader with a background in customer service operations or logistics, capable of managing end-to-end customer journeys and related escalations.
Strategic thinker able to contribute to business and operational initiatives through policy development and process improvement.
Competent in managing compliance, audit adherence, and fostering team engagement and performance in a dynamic environment.