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Mid-level generalist consulting role with metro location and known global BPO brand increases applicant competition.
Specialized to call-centre operations, CX and analytics consulting, limiting cross-industry transferability.
Explicit 4–6 years plus client-facing, BPO and analytics experience creates strict shortlisting filters.
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Lead and structure analytics engagements focused on call centre operations and customer experience, from problem definition to solution recommendations.
Engage directly with client stakeholders to understand priorities, present findings, and build advisory relationships.
Collaborate with analytic teams to deliver data-driven strategic recommendations aligned with client business objectives and manage multiple workstreams.
4–6 years in consulting, advisory, or client-facing analytics roles.
Strong understanding of customer experience, call centre operations, and analytics consulting.
Graduate-level education.
Location requirement: Based in Thane, India.
Experience working with or supporting Australian clients, comfortable in offshore delivery environments.
Ability to translate complex data into clear, client-ready presentations and recommendations.
Familiarity with BPO/call centre environments and exposure to AI and advanced analytics concepts.