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Tier-1 SaaS brand, popular customer-success role, metro location, and broad skills make competition high.
Skills are moderately transferable across SaaS and product companies but require domain-specific product knowledge.
No explicit years but requires proven SaaS/customer success experience and product knowledge.
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Proactively engage with customers to provide strategic and tactical guidance to enhance value from Freshworks products.
Own and improve product adoption and customer retention metrics.
Collaborate with internal teams and manage stakeholder relationships to address customer issues and promote new product features.
Bachelor's Degree in Computer Science + Business Education preferred.
Strong written and verbal presentation/communication skills mandatory.
Experience as a strategic trusted advisor to clients required (exact years not specified).
Training will be provided for using customer management tool (Natero).
Experienced in managing both large and small clients with complex use cases.
Capable of understanding and articulating complex client and vendor concepts to varied audiences.
Data-driven in running focused customer engagement programs and improving SaaS product adoption and retention.