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Tier-1 employer and metro location increase applicant density, but specialized reliability focus limits broad applicant pool.
Core SRE and resilience skills are transferable, but financial services and regulatory experience increases domain specificity.
Explicit years, leadership, regulated experience and ServiceNow/platform expectations create strict screening filters.
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Own CTO-wide Problem Management to reduce recurring incidents and operational risk across multiple technology domains.
Lead governance and improvement initiatives in incident, change, vulnerability, capacity, and backup management to enhance service stability and resilience.
Manage and coach a multidisciplinary team driving continuous improvement and risk mitigation in a large enterprise technology environment.
7+ years in Business Systems Data, Designing, IT Consulting or equivalent experience.
3+ years of management or leadership experience.
Strong technical knowledge in enterprise infrastructure, cloud, application engineering, SRE, cybersecurity, or enterprise technology operations.
Experience or knowledge of Problem Management, Incident Management, Change Management, Technology Resiliency, Vulnerability Management, Application Risk, Capacity Management, and Backup Governance.
Experienced leader with 5+ years managing complex, multidisciplinary technology teams in regulated or financial services environments.
Proficient in leveraging operational data and engineering insights to drive permanent resolutions to systemic technology issues.
Skilled in stakeholder management and governance with ability to influence technical roadmaps and partner with senior technology leaders globally.