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Tier-1 employer and metro location increase competition, but vendor-specific networking skills narrow the candidate pool.
Networking skills transfer across industries, but managed-services SLAs and vendor tooling create moderate domain specificity.
Mandatory vendor certifications and domain-specific networking expertise enforce strict shortlisting.
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Ensure operational continuity of clients' IT infrastructure through proactive monitoring and resolution of technical incidents and problems.
Provide second-line support for medium complexity incidents and requests, including escalation and communication with clients and internal teams.
Contribute to project work, automation initiatives, change management, trend analysis, and disaster recovery support as needed.
Proficiency with Pulse Secure SSL VPN, Palo Alto, Fortinet, Cisco Nexus switches/routers/firewalls, and ticketing tools.
At least one technical certification in the mentioned technologies.
Bachelor's degree or equivalent in IT/Computing or equivalent work experience.
Work Experience Required: Not explicitly mentioned in the JD.
Experienced in managing and supporting complex network infrastructures with strong technical troubleshooting skills at L2 support level.
Capable of handling client escalations, maintaining SLAs, and working in a multicultural, dynamic environment with effective communication skills.
Able to collaborate on automation and process improvement efforts to optimize operational tasks and reduce incidents.