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Tier-1 brand and metro location increase competition, but Salesforce specialization narrows the candidate pool.
Salesforce product ownership skills transfer across industries but platform-specific knowledge increases domain bias.
No explicit years but required Salesforce platform expertise and product ownership skills create moderately strict screening.
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Provide day-to-day support for Salesforce product implementation, customization, and issue resolution for customers and field service staff.
Coordinate with product development engineers and field support to track, report, and resolve design, reliability, and maintenance issues.
Lead strategy and execution for Salesforce Sales Cloud and Experience Cloud, including maintaining existing solutions, driving new initiatives, and managing the digital product roadmap and quality improvements.
Experience with Salesforce ecosystem including Sales Cloud and Experience Cloud required.
Salesforce Admin Certification is advantageous; other certifications are also beneficial.
Work Experience Required: Not explicitly mentioned in the JD.
Strong knowledge of business analysis, software engineering practices, and effective communication skills are necessary.
Experienced in coordinating between technical teams and business stakeholders to guide product development without over-engineering.
Able to translate complex technical constraints into business risks and ROI for executive alignment.
Capable of managing digital product roadmaps and prioritizing features with a data-driven, fact-based approach.