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Strong Tier-1 bank brand and common IT service-manager title increase applicant competition.
Focus on bank IT services, IAM, controls and risk limits cross-industry transferability.
Banking regulatory environment and managerial expectations increase domain-specific screening despite no explicit years.
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Set strategic direction and manage the IT Services department including team performance and operational efficiency.
Manage IT Service risk across the organisation, ensuring alignment with bank’s change and compliance functions.
Oversee IT service delivery, stakeholder relationships, financial performance, and support critical technology infrastructure with minimal disruption.
Work Experience Required: Not explicitly mentioned in the JD
Experience managing IT service operations, risk, and third-party service quality.
Familiarity with ITIL or similar IT service management methodologies and SLAs.
Not explicitly mentioned: mandatory degree, notice period, or onsite/location requirements.
Experienced leader capable of managing complex IT service teams and driving departmental objectives in a banking environment.
Skilled in risk management, control frameworks, and aligning IT service processes with organizational compliance.
Able to influence stakeholders across multiple functions and communicate complex information effectively.