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Tier-1 brand, mid-level generalist operations role, metro hiring, and broad skills lead to high competition.
Role requires domain-specific 3PL/4PL/DCM logistics experience, limiting cross-industry transferability.
Explicit 5–8 years requirement and mandatory SCM/3PL experience make screening relatively stringent.
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Manage day-to-day supply chain operations across 3PL, 4PL, and Destination Container Management processes focused on customer experience.
Ensure accurate, timely operational delivery including shipment tracking, milestone and KPI reporting, exception handling, and customer communication.
Support automation initiatives, maintain process documentation, and contribute to training and cross-skilling within the team.
5–8 years of relevant experience in supply chain management, logistics, freight forwarding, or shared services operations.
Working knowledge of 3PL/4PL supply chain operations including shipment lifecycle and milestone tracking.
Strong written communication skills, especially in customer and stakeholder email handling.
Good MS Excel skills; exposure to Power BI, Power Automate, AI tools, or reporting automation preferred.
Experienced in high-volume, deadline-driven supply chain or logistics roles with focus on execution discipline.
Able to communicate clearly and manage customer and vendor relationships professionally via email.
Comfortable working with operational KPIs, process documentation, and supporting technology-driven process improvements.