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Senior, niche multi-GDS requirement reduces applicants, but generic operations role and B2B visibility keep competition medium.
Role requires specific airline ticketing and multi-GDS experience, limiting transferability across industries.
Explicit 8–12 years and required multi-GDS airline operations experience make shortlisting highly strict.
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Lead and manage end-to-end domestic and international B2B air ticketing operations including ticketing, refunds, cancellations, reissues, and schedule changes.
Drive operational efficiency, compliance with airline policies, and service quality while overseeing multiple teams and managing stakeholder relationships.
Monitor performance metrics and operational risks, implement process improvements, and support strategic initiatives like NDC implementation and automation.
8–12 years of experience in airline or travel operations with at least 3–5 years in a managerial leadership role.
Proficient in Amadeus, Galileo, Sabre, and airline reservation systems with strong expertise in air ticketing operations including fare rules, refunds, ADM management.
Bachelor's degree in any discipline; Travel, Tourism, Hospitality, or Business Management degree preferred.
Work Experience Required: 8-12 years in relevant domain; managerial experience mandatory.
Experienced leader capable of managing large operational teams in a high-volume B2B travel environment with multi-GDS exposure.
Strong operational and analytical focus with proven ability to drive process improvements and operational transformations.
Skilled in cross-functional stakeholder management and capable of delivering business insights and strategic operational improvements.