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Tier-1 employer, metro locations, and visible role yield moderate density despite niche telecom cloud skills.
Telecom-specific 3GPP and core network experience increases industry specificity, reducing transferability.
Explicit 8+ years plus required cloud, OpenStack, Kubernetes, and telecom skills make filters stringent.
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Provide technical support and resolve customer issues following SLAs and established processes.
Manage software update handling and preventive actions related to Problem Management.
Coordinate with internal and external stakeholders to ensure timely progress on critical and priority customer service requests.
Minimum 8+ years of relevant work experience.
Bachelor's degree in Engineering (BE/B.Tech) or equivalent.
Experience with cloud technologies: OpenStack (CEE), Kubernetes (CCD), Cloud Networking (SDI & SDN), REDHAT OpenStack (RHOSP), REDHAT OpenShift (RHOCP), CEPH, and related storage solutions.
Strong troubleshooting skills and experience in telecom support functions; prior experience with Ericsson is preferred but not mandatory.
Experienced in working within virtual and cloud environments with deep technical knowledge of cloud networking protocols (OSPF, BGP, BFD).
Capable of complex log analysis and problem-solving without escalating issues frequently.
Familiar with telecom core network applications (e.g., MME/AMF/SMF/PCC, 5G Policy Controller), with understanding of 3GPP standards in cloud contexts.