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Tier-1 brand, metro location, mid-level generalist devops role with broad skills creates high applicant competition.
Core IT operations, scripting and cloud skills are highly transferable across industries.
Mandatory 3+ years IT operations experience plus cloud and scripting skills increases shortlisting rigidity.
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Manage and resolve medium to high complexity IT incidents and service requests, providing clear stakeholder updates.
Deliver operational changes including testing, deployment, and documentation adhering to change control processes.
Monitor system health and performance, investigate infrastructure and application issues, and lead corrective actions and process improvements.
Bachelor’s degree in Computer Science, Information Technology, or related field, or equivalent practical experience.
Minimum 3 years’ hands-on experience in IT operations, support, or systems administration in a production environment.
Strong troubleshooting skills across networks, servers, databases, or applications; scripting/automation skills (e.g., PowerShell, Python, Bash).
Role based in India with hybrid work flexibility; good English communication skills required.
Experienced in supporting applications, cloud services, or infrastructure production environments with operational ownership.
Familiarity with ITIL-based service management frameworks and cloud platforms (AWS, Azure, or Google Cloud) is preferred.
Comfortable coordinating incident resolution and change delivery across internal teams and external vendors in a matrixed, multinational environment.