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Tier-1 brand, metro location, and a common L2 networking role increase applicant competition.
Role requires specific networking vendor skills, moderately limiting cross-industry transferability.
Mandatory vendor certifications and specific network technology skills enforce moderate filtering.
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Ensure client IT infrastructure and systems remain operational through proactive monitoring, incident identification, investigation, and resolution.
Handle second-line support tickets of medium complexity, restore services within SLAs, and escalate issues to Centres of Excellence when needed.
Collaborate on automation initiatives, coach L1 teams, contribute to change management, and support operational and disaster recovery tasks.
Proficiency with Pulse Secure SSL VPN, Palo Alto, Fortinet, Cisco Nexus switches/routers/firewalls, and ticketing tools.
At least one technical certification in the mentioned technologies.
Bachelor's degree or equivalent qualification in IT/Computing or equivalent work experience.
Work Experience Required: Not explicitly mentioned in the JD.
Experienced in managing and resolving second-line network infrastructure incidents within SLAs in a hybrid working environment.
Capable of working cross-culturally with effective communication and client-focused approaches.
Demonstrates strong planning and adaptability to changing operational priorities while collaborating with automation and CoE teams.