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Tier-1 employer, metro location, and a common network-engineer role increase candidate competition.
Vendor-specific network and managed-services skills transfer across industries but require specialized certifications.
Requires specific vendor skills and at least one technical certification, raising filter strictness.
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Ensure clients' IT infrastructure and systems remain operational through proactive monitoring, incident identification, investigation, and resolution.
Provide second-line support for medium complexity incidents and requests, restoring services per SLAs, while collaborating with internal teams and clients.
Contribute to project work, automate routine tasks, manage change requests and disaster recovery support, and drive trend analysis for process improvements.
Proficiency with Pulse Secure SSL VPN, Palo Alto, Fortinet, Cisco Nexus switches/routers/firewalls, and ticketing tools.
At least one technical certification related to the specified networking technologies.
Bachelor's degree or equivalent qualification in IT/Computing or equivalent work experience.
Work Experience Required: Not explicitly mentioned in the JD.
Experienced in handling second-line network support and incident management within managed services environments.
Capable of working under shifting priorities with strong planning and adaptability skills.
Effective communicator across diverse cultures, with a client-first approach and ability to mentor junior teams.