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Tier-1 brand, metro location, mid-level generalist role and broad skill requirements increase applicant competition.
Facilities management skills are moderately transferable across industries but require domain-specific compliance and FM experience.
Explicit 5+ years, tertiary qualification, contract administration and domain-specific skills indicate high shortlisting strictness.
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Manage all outsourced service contracts and JLL personnel across cleaning, security, administration, reception, helpdesk, pantry, and mailroom services, ensuring quality and SLA compliance.
Develop and implement building procedures and performance measures to optimize operations and achieve client satisfaction and financial targets.
Lead staff management including development, succession planning, multi-skilling, and reporting, ensuring seamless facility operations and emergency preparedness.
Minimum 5 years of experience in Facility Management – Soft Services.
Tertiary qualifications in property, building, or facilities management mandatory.
Proven contract administration experience including tender preparation, evaluation, and vendor management.
On-site work location: Mumbai, India.
Experienced leader in facility management with strong expertise in managing outsourced service contracts and multi-disciplinary teams.
Skilled in continuous improvement initiatives, client reporting, and achieving KPIs and SLAs within facility operations.
Strong knowledge of occupational safety standards and facility-related emergency and crisis management procedures.