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Tier-1 employer, metro location, and generalist Snowflake support role increase candidate competition.
Medium—Snowflake and BI support skills transfer across industries, but regulated pharmaceutical experience is advantageous.
Medium—mandatory Snowflake, production support, and ITSM experience required, though no explicit years specified.
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Own day-to-day Snowflake platform support to ensure stable data environment for reporting and dashboards.
Manage data pipeline operations including ingestion, transformation, troubleshooting failures, and service request fulfilment within SLAs.
Collaborate across teams to analyze and resolve cross-system issues, implement preventive data quality measures, and maintain support documentation.
Bachelor’s degree or equivalent experience in IT, Computer Science, Data Engineering, or related field.
Strong hands-on experience supporting Snowflake data structures, loads, transformations, and issue analysis.
Experience with production data pipeline support and service management using ITSM platforms like ServiceNow or JIRA.
Fluent English communication with ability to collaborate across Western time zones and business cultures.
Experienced in supporting enterprise BI or analytics platforms in regional/global hub models, familiar with dashboard operations and BI platform concepts.
Capable of working in structured service models with defined SLAs, incident prioritization, documentation, and cross-team coordination.
Comfortable diagnosing issues spanning source data through to report output, with knowledge of Power BI, scripting (Python), and version control (GitHub) as advantageous.