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Strong employer brand, a generalist early-mid role, and mid-level experience increase candidate competition significantly.
Core infrastructure and operations skills are broadly transferable across industries, so background sensitivity is low.
Explicit 3+ years requirement plus mandatory AD, monitoring, and incident-management skills enforce moderate shortlisting filters.
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Provide 24x7 support for Enterprise Applications by monitoring events, opening incidents, and performing proactive routines to avoid or limit service outages.
Coordinate change management and operational readiness for new services, including pre-production deployment checklists and recovery procedure updates.
Own incident and problem management including troubleshooting, fault isolation, root cause analysis, documentation, and process improvements in collaboration with Engineering and other teams.
Bachelor’s Degree in Computer Engineering or related field or equivalent experience.
3+ years of relevant work experience in enterprise operations or IT support.
Experience with Active Directory Administration and IT/Application troubleshooting.
Familiarity with Microsoft 365 Office Suite and process monitoring solutions.
Demonstrates strong operational ownership by managing incident and problem workflows and coordinating with cross-functional teams for change implementation.
Has a technical background enabling independent troubleshooting and process documentation for continuous service improvement.
Experienced in working in shift-based 24x7 enterprise support environments handling high-severity incidents and maintaining infrastructure health.