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TPM is common and Pune metro increases applicants, but senior security specialization reduces candidate pool.
Role requires security telemetry, KQL, SIEM, and problem-management experience, limiting cross-industry transferability.
Explicit 10-12 years and mandatory KQL/ITIL/security and SIEM skills create strict shortlisting filters.
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Own Armor’s problem-management program focusing on analyzing incident and ticket data to identify systemic issues and reduce recurring work and customer-impacting incidents.
Investigate data flows including connectors, APIs, and ingestion pipelines within platforms like Microsoft Sentinel and Defender to identify root causes and data-quality problems.
Lead root cause analysis, drive permanent or repeatable resolutions with Engineering, SRE, and delivery teams, and report measurable improvements in problem volume and customer impact.
10-12 years experience in technical program management, security/IT operations, data analytics, or service/problem management.
Bachelor’s degree in Computer Science, IT, or related field, or equivalent experience.
Proficiency in querying operational/security data using KQL (Microsoft Sentinel/Defender) and SQL, and building reports/dashboards using Power BI, Jira, etc.
Based in Pune, India with flexibility to overlap part of workday with US Central hours for coordination.
Experienced technical program manager skilled in cross-functional coordination without direct authority, focused on systemic, measurable outcomes rather than one-off fixes.
Strong analytical background with hands-on data query skills in KQL and SQL and familiarity with security telemetry and data integration pipelines.
Comfortable managing problem management aligned with ITIL, driving root cause analysis and documenting resolutions to reduce recurring incidents in a cybersecurity context.