Back
Tier-1 brand, mid-level generalist role, metro location, and broad IT skillset increase competition.
Enterprise IT operations skills like AD administration and incident management are broadly transferable across industries.
Explicit 3+ years plus mandatory AD, monitoring, and incident-management skills indicate moderate filtering.
Login to See Your Match Score
Create a free account or log in to unlock your CV match score across:
Provide 24x7 operational support for enterprise applications by monitoring, incident management, and proactive fault isolation to minimize service outages.
Coordinate with Engineering, Development, and Business teams to manage production changes, operational readiness, and recovery procedures for new and existing network services.
Drive process improvements and contribute to documentation such as runbooks and root cause analysis to optimize incident and problem management workflows.
Bachelor’s Degree in Computer Engineering or related field or 3+ years equivalent experience.
Experience in IT/Application troubleshooting and incident management in an enterprise environment.
Hands-on experience with Active Directory administration and familiarity with Microsoft 365 Office Suite.
Work Experience Required: 3+ years or equivalent experience as per JD.
Able to independently handle high severity incident prioritization and multitask across concurrent projects effectively.
Experienced in coordinating cross-functional teams and managing change processes within an enterprise operations context.
Strong communicator with capability to document technical procedures and develop operational readiness materials.