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Remote role plus a generalist application-support title increases candidate density and competition.
Requires Kentico CMS and deep .NET backend skills, making cross-industry transfers limited.
Explicit 7+ years requirement and mandatory .NET, Kentico, SQL Server, and support experience raise shortlisting strictness.
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Own technical support and issue resolution for enterprise .NET and Kentico-based web applications, focusing on Sales & Service Center portal functionality and performance.
Lead root cause analysis, defect fixes, and operational stability including application monitoring, performance tuning, and integration support with CRM and APIs.
Collaborate with development and infrastructure teams on releases, environment configurations, and maintain knowledge base documentation and mentoring of junior engineers.
7+ years experience with .NET and web technologies including at least 5 years in ASP.NET/C# application development or support.
5+ years IT Application Support experience, preferably in customer service environments.
Strong technical skills in ASP.NET MVC, Kentico CMS, SQL Server (including performance tuning), Entity Framework, LINQ, and experience with Microsoft Dynamics CRM integration.
Work authorization in country of employment required; no visa sponsorship mentioned.
Experienced in supporting complex enterprise web applications built on .NET and Kentico platforms within customer-facing portals.
Comfortable in a hybrid role blending hands-on technical troubleshooting and collaboration with cross-functional teams for continuous improvement.
Proven ability to provide guidance and mentorship to junior support engineers while engaging in operational and strategic planning activities.