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Tier-1 brand, metro Bangalore, mid-level HR operations role and common skillset create high applicant competition.
Core HR operations skills are transferable across industries, though payroll and market-specific rules limit fit.
Explicit 4–6 years expectation plus preferred Workday and ServiceNow experience makes shortlisting moderately strict.
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Deliver and oversee complex HR employee lifecycle transactions ensuring accuracy and compliance across multiple markets.
Monitor and manage team operational performance, workload prioritization, and act as escalation point for complex HR queries and system issues.
Drive continuous improvement initiatives, capability building and engage with stakeholders to enhance service quality and customer experience.
4-6 years of experience in HR Operations, HR Shared Services, HR Contact Centre, or similar service delivery environment.
Hands-on experience with cloud-based HR systems; strong preference for Workday and ServiceNow experience.
Graduate degree or equivalent professional experience in Human Resources, Business Administration or related field preferred.
Fluent in English; willingness to work flexible or market-aligned shift hours.
Experienced operational contributor capable of managing complex, multi-market HR transactions and escalations with strong judgement.
Demonstrates operational leadership with ability to monitor team performance, workload, and deliver fact-based insights for decision making.
Skilled in stakeholder management and coaching with practical focus on continuous improvement, compliance, and digital HR tools adoption.